Roofing, Window, and Vinyl Siding Renovations
Dear John McLellan,
About a year ago, our town home was beginning to have some major problems with a leaky roof on the top of the unit and leaky flat roof on the third floor deck. To make matters worse, the windows on the third floor were beginning to rot. Despite our best efforts to obtain help from family members in the roofing trade and from various independent contractors we were not able to obtain a fair quote nor the personal attention and guidance a first time home owner needed.
Imagine our surprise when we first met John in December 2009. John came out and gave my family an honest evaluation of my roofs and windows and sent us a fair quote within a few days.
Regarding the workmanship and the work crews we had the pleasure of meeting:
The first round of work involved refinishing the steep roof on our townhouse as well as refinishing the flat roof on our deck. A gentleman named Leroy and his crew treated this house like it was their own. They were careful, polite, considerate and honest. Midway through the roof work Leroy noticed that our dryer vent was not connected and that lint was spewing into the attic. Leroy sent me photos directly from his mobile phone and called to ask permission to make sure all the other vents in the attic were connected. Talk about going above and beyond the call of duty.
Regarding the second phase of the project: windows, siding and insulation of the exterior walls behind the siding:
We had the pleasure of meeting Kate and her assistant for phase two of the project immediately following the completion of phase one. This is a company that knows how to manage a project to ensure there is always activity. Kate and her crew were affectionately referred to as a team of home repair ninjas by me and my wife because they came in quietly and worked super efficiently and left the place looking better than ever when they arrived. In the process of replacing the siding on our balcony, Kate demonstrated a keen sense of attention to detail when she ensured our door trim was recapped to match the rest of the siding. Any other company might have left the old material in place to save time and labour but not this one. This is what customer service is all about!!!
Speaking of customer service, I was able to reach Sue at the office for immediate assistance with any questions whether it was about financial matters or the work. No waiting, no call backs.
John, your staff is a true credit to your company. We are proud to endorse your company to our family and friends. Although we never want anything to go wrong with our home in the future, we know if / when it does – we can confidently call on your company to come to our rescue.
David and Nicoletta N.